Consumer Alert
You could get money back if Vivint misused your credit report.
By
Rosario Méndez
Attorney, Division of Consumer and Business Education, FTC
August 23, 2023
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No company should misuse a person’s personal information — especially when it’s to open accounts for someone else. But that’s exactly what the FTC charged Vivint Smart Home, Inc. with doing. And that’s why 9,000 people will be getting a notice from the FTC about the Vivint settlement.
The FTC began sending notices by mail and email today. If you get one, it means you’re eligible to file your claim in one of the following ways:
- Submit your claim online at ftc.gov/Vivint;
- Mail in the claim form using the enclosed pre-paid envelope; or
- Call 1-833-472-1996 to request a printed claim form.
Don’t wait.You have until October 9, 2023 to file a claim.
If you have any questions about the process, visit ftc.gov/Vivint or call 1-833-472-1996.
Worried about refund scams? Remember:
- The FTC will never charge you to file a refund claim form. Anyone who tells you that you have to pay to file a refund claim is a scammer.
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Greg L.
August 24, 2023
How do I know that I can trust any of this? Every time I try to see if information like this is true, I end up getting hacked, scammed, or even fraud. I’m a victim of fraud, and my identity has been stolen from the data breech that happened this year that affected 8.9 million people. My credit score is dramatically decreasing and I don’t know what to do.
FTC Staff
August 24, 2023
In reply to How do I know that I can… by Greg L.
Report identity theft and get help making a recovery plan. Go to the federal government website www.IdentityTheft.gov and tell what happened. You can create a personal recovery plan and get pre-filled letters and forms to help you address problems caused by identity theft.